UNIT UNITNETWORK UNIT TICKET PRODUCT GUIDE
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UNIT TICKET · PRODUCT GUIDE

Own the
moment.

Create events. Buy tickets. Refund yourself. Funds stay protected until the event is complete.

Your ticket is yours from the moment you buy it. Your payment stays protected until the event is complete.

Create an event → Find tickets →
UNIT Ticket sign-in experience with digital event ticket
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Protected fundsTicket payments remain protected until the event completes.
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Self-service refundsEligible ticket holders can refund during the refund window.
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One profileOrganise events and buy tickets without switching accounts.
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Built on UNITDigital tickets, UNITCOIN settlement and clear receipts.

Why UNIT Ticket

UNIT Ticket brings event creation, ticket ownership, protected payments and refunds into one clear experience.

⌁
Your payment stays protected until the event is complete.Organisers cannot access ticket funds early. Eligible ticket holders can refund themselves before the event starts, without waiting for organiser approval.

From event idea to settlement

1 · CreateCreateAdd the event details and set the ticket options.
2 · PublishPublishThe event appears on Explore and tickets go on sale.
3 · BuyBuyThe buyer receives the ticket. The payment stays protected.
4 · RunRunThe event begins. New purchases and normal refunds close.
5 · SettleSettleThe event is completed and the organiser receives the proceeds.

Simple, transparent fees

UNIT Ticket applies a 5% platform fee only when a completed event settles. On 100 UNITCOIN of retained ticket sales:

  • Ticket holders paid 100 UNITCOIN.
  • The organiser receives 95 UNITCOIN.
  • The platform fee is 5 UNITCOIN.
Protected by design
Refunds return the eligible ticket price in full. The platform fee applies only to tickets retained through a completed event.

The language of UNIT Ticket

WORD WHAT IT ACTUALLY MEANS
Event A published event with tickets available through UNIT Ticket.
Tier A ticket option with its own name, price and quantity — for example General, Early Bird or VIP.
On sale The event is live and tickets can be bought.
Protected funds Ticket payments held until the event completes or an eligible refund applies.
Refund window The period in which an eligible ticket can be refunded. It closes when the event starts.
Complete event The organiser action that finishes the event and begins settlement. It cannot be undone.
Cancelled The event will not proceed. Eligible ticket value is returned and refunded tickets are no longer valid for entry.
UNITCOIN What tickets are paid for in. Shown as UNIT on prices.

Protection you can see

The interface shows what you can do. The system underneath keeps payment, ownership, refunds and settlement consistent for every event.

PaymentFunds stay protected

The organiser does not receive ticket payments at checkout. Funds remain protected until the event completes or an eligible refund applies.

OwnershipYour ticket belongs to you

Each ticket is held by the buyer, not merely recorded as a booking in the organiser’s system.

RefundsEligible refunds are self-service

Before the event starts, an eligible ticket can be refunded without waiting for organiser approval.

ResaleUpcoming tickets stay with their holder

While the event is upcoming, the ticket cannot be transferred or resold. After settlement, it remains as a digital record.

One payment. Two clear outcomes.

1
Buyer paysThe ticket purchase is confirmed.
UNIT
2
Funds stay protectedThe organiser cannot access them early.
PROTECTED
Event completesSettlement releases the proceeds to the organiser, less the 5% platform fee.
Refund appliesThe eligible ticket price returns to the holder in full.

Get started

Sign in once, then use the same UNIT profile to create events or buy tickets.

Sign in your way

During testing, register at:
https://unit-fe-v5-git-dapp-registration-test-unitcode.vercel.app/

Use the sign-in method you chose when you joined.

METHOD WHAT YOU NEED
Credentials Your email, your password, and your PIN.
Passkey Your device's fingerprint, face or screen lock.
Wallet A browser extension already holding your Unit account.
Before you continue
Use inviter username @unit during registration.
UNIT Ticket sign-in guidance with the Join by invite callout enlarged
Sign in or join by invite.
Why there is a PIN as well as a password
We never store your password or your PIN. Each time you sign in, the two are combined to unlock your account on the spot. That is much safer — but it also means nobody can reset them for you. Write them down somewhere safe and keep them together.

One profile. Every role.

MENU ITEM WHAT YOU USE IT FOR
Explore Every event on sale. Search it, filter by date and genre, and buy from it.
My Events The events you are running, and everything you need to run them.
My Tickets The tickets you own. Also where you get your money back if you change your mind.
Profile How other people see you, and the events you have put on.
Create Event The button that starts a new event.

Below the menu sits Event Finances — a running total of what is being held for your events and anything that needs you. Along the top are a light/dark switch, a language picker, and your balance.

UNIT Ticket Explore screen with Event Finances and account controls
Explore — navigation, event finances and account controls.
Good to know
Create events and buy tickets from the same UNIT profile. Your events live in My Events. Your tickets live in My Tickets.

Find your way

Five places cover the core UNIT Ticket experience. Use this map whenever you need to find your way back.

01
ExploreBrowse every event on sale. Search, filter and sort.
→ 02
Event pageEvent details, ticket tiers, availability and the buy panel.
→ 03
My TicketsYour tickets, what you paid and whether a refund is available.
→ 04
My EventsRun an event, watch sales, manage buyers and close or cancel.
→ 05
Create EventDetails, ticket tiers, review and publication.
→

Find an event. Make it yours.

Explore what is on, choose your tickets, confirm the purchase and manage everything from My Tickets.

Choose your event.

Explore lists everything on sale. Search by title or venue, filter by When and Genre, and sort the results. Each card shows the genre, date, venue, cheapest price, how many kinds of ticket there are, and how many are left.

UNIT Ticket Explore page
The Explore page with the search bar, the When and Genre filters, and a row of event cards.

See what you are buying.

Opening an event shows the full description, the venue on a map, who is running it, and a What you're buying panel.

Event page with ticket buying panel
An event page scrolled so the “What you're buying” panel is visible.
Event page lower section with venue map
Event page lower section and venue map.

That panel is worth reading once, because it is the whole thing in four lines:

PROMISE WHAT IT MEANS FOR YOU
Your payment is held safely It is not handed to the organiser. They only get it after the event has run — or you get it all back if it is called off.
The ticket is yours It is yours the moment you buy, not a booking sitting on someone else's system. It stays yours after the event as proof you were there.
Change your mind any time Free, and straight back to you, right up until the event starts. You do not need the organiser to agree.
It is locked to you Nobody can buy your seat off you or sell it on at a markup while the event is still coming up.

Choose your tickets.

Pick your ticket type and how many in the Your order panel. It adds up as you go and tells you the date you can change your mind until.

Your order panel with selected ticket
The Your order panel with tickets selected, showing the total and the refund-until line.
Confirm your purchase dialog
Confirm purchase dialog restating the total and deadline.

Clicking Buy asks you to confirm, restating the total and the deadline. Once it goes through, the ticket is yours immediately.

If you do not have enough
The order panel tells you exactly how much more you need. Nothing is charged and nothing is reserved until the purchase actually goes through.

Your ticket is ready.

My Tickets holds everything you own. Search by event, and each ticket shows its number, the event, and where it stands.

My Tickets list with valid tickets
The My Tickets list with a valid ticket, showing the refund button and the “Refundable until” line.
WHAT YOU SEE WHAT IT MEANS
Refundable until [date] You can get your money back any time before this. It is the event's start time.
Only you can use this ticket It cannot be passed on or resold while the event is still coming up.
Yours to keep or pass on The event has run. The ticket is now yours to do as you like with.
Refunded in full You changed your mind. It is no longer valid, but it stays in your list as a record.

Refund when you need to.

Click Request refund on any ticket before the event starts. Confirm, and the money comes back to you straight away.

Refund this ticket confirmation
The “Refund this ticket?” confirmation.
  • No fee, no penalty, and no waiting for anyone to approve it.
  • You do not have to give a reason, and the organiser cannot say no.
  • The ticket stops being valid and stays in your list as a record.
If the event is called off
You do not need to do anything — the organiser sends everyone's money back. But you can also click Claim refund yourself at any time rather than wait your turn. Either way you get the full price back.

Why you may not be able to buy

Sometimes a ticket can’t be purchased. Here’s why — and what happens next.

This is your event

An organiser does not buy tickets to their own event. Manage it from My Events instead.

ORGANISER

Sales have closed

The published start time has passed, so no more tickets can be bought.

STARTED

Sold out

There is no remaining ticket allocation. If a holder refunds before the start time, availability can return.

NO INVENTORY

Cancelled or finished

A cancelled event is returning funds; a completed event has already settled. Neither can accept a new purchase.

CLOSED

Bring your event to life.

Create it. Set your tickets. Publish when you’re ready. Then manage everything from one place.

Create your event.

Click Create Event. The form has three steps, and a live preview on the right shows the card people will see on Explore.

Create an unforgettable event form
Create Event details form with live preview.
FIELD WHAT TO WRITE
Cover image Optional. JPG, PNG or WebP up to 4 MB — 1200×630 looks best. Without one, your genre's artwork is used.
Title Keep it under 60 characters so it is not cut off on event cards. Name the act or the occasion — the date and venue already have their own place.
Description This is what people decide from. Say what actually happens, where to go, and how to get in. Up to 500 characters, and you can change it later.
Genre How people find you when they filter Explore.
Event link Optional. A page with more detail — your own site, a schedule, a venue map.
Venue Start typing and pick it from the list. It fills in the city and country for you.
Starts The date and time the event begins.
Timezone Set this to the venue's zone, not your own.
Two things about the start time
It is the moment ticket sales close and the moment refunds close — both at once. And it is the one thing you can never change once the event is live. Everything else stays editable. Get the date right before you publish.
Why the timezone is the venue's, not yours
An event happens at a particular time where it is held. Someone buying from another country needs to see the door time at the venue — not that time converted into their own. Setting it to the venue's zone is what makes that work.

Set your tickets.

Each tier needs a name, a price, and a quantity. You can add up to 16.

Ticket tier pricing form with the Suggest pricing button
Ticket pricing step with tier fields, live preview and At full capacity panel.

As you type, an At full capacity panel works out what the event would earn if everything sold — the total on sale, what buyers would pay, the 5% fee, and what actually reaches you. You can also choose “Suggest pricing” button so our AI can assist you.

  • Keep ticket choices simple. Two or three clear options are usually enough.
  • Price your cheapest tier as the one you expect to sell most of — it is the number shown on your Explore card.
  • The fee only comes off tickets that actually sold.
Before you continue
Ticket options and pricing become final after the first ticket is sold. Until then, you can add, rename or reprice them.

Make it live.

The review step restates the two things that cannot be undone — the date and the prices — and then publishes.

Review event before publishing
Review step showing event details, ticket tiers, capacity and live preview.

Publishing runs three quick steps: saving your cover, saving your event details, then making it live. Keep the tab open until the last one finishes.If any step fails, nothing is charged and your form is exactly as you left it — retry, or go back and change something.

Publishing your event progress modal
Your event is live confirmation modal
Publishing costs you nothing
You are not paying to list. Money only ever moves the other way — from buyers into safekeeping, and later out to you.

Watch it take shape.

My Events are where you run everything. Events are grouped into All, Needs you, On sale and Closed, and each row shows the money being held, the tickets sold and the current state.

My Events list with event on sale
The My Events list with an event on sale, showing the group tabs and the money column.
FLAG WHAT IT MEANS
Awaiting settlement The event has ended. Complete it when settlement is ready.
Settlement overdue You left it too long — see the note below.
Refunds outstanding You called the event off and some people are still owed.

Complete the event.

Once the event has started, a Complete event button becomes available. Until then it is greyed out, and the screen tells you the date it unlocks.

Complete event control
The Complete event confirmation, showing the amount and the fee breakdown.

It asks you to confirm the exact figure, then pays you, minus the 5% fee.

Closing is final
It permanently ends the event. Tickets stay valid as proof someone bought them, but no refund is possible afterwards — not by you, and not by the buyer. Make sure the event actually ran before you close it.
Good to know
The organiser has seven days from the event start time to complete the event. After that window, settlement can still be triggered and the proceeds continue to route to the organiser.

If you have to call the event off

Cancel event pays everyone back in full, with no fee, and their tickets stop being valid. It cannot be undone.

Refunds go out in batches of up to 200 people at a time, so a big event takes a few rounds — the screen tells you how many are left, and you click Send refunds again to carry on.

You do not have to chase everyone
Once an event is called off, people can claim their own money back whenever they like. Sending it yourself just gets them paid faster — it is a courtesy, not a chore you are stuck with.

Support every buyer.

Manage tickets on any event opens the buyer list. Group it by Buyers or by Tickets, filter by Waiting or Refunded, and search by name or ticket number. You can select several rows and pay them back in one go.

Gala Night buyer refund management screen
Gala Night — buyer status, refund progress and individual refund actions.

Before you publish

  1. Confirm the date, start time and timezone. These become final at publication.
  2. Write for the buyer: what is happening, where to go and what to expect.
  3. Set a clear entry price. It becomes the headline price on Explore.
  4. Add every ticket option you need before the first sale. Ticket configuration locks after that.
  5. Complete the event promptly after it runs so settlement can proceed.

What you can change

Event details stay flexible where they can. Terms a buyer relies on become final at defined points.

FIELD EDITABLE LOCKS
Title, description, venue and cover While the event is on sale When the event closes or is called off.
Tier prices and quantities Until the first ticket sells At the first sale.
Adding or removing tiers Until the first ticket sells At the first sale.
Start time No At publication. A wrong date requires cancellation and republication.
Genre No At publication.

How your money is protected

Understand when funds are held, when refunds are available, what fees apply and when organisers receive payment.

5%Platform fee

Applied at settlement to ticket sales retained through a completed event.

0%Refund fee

An eligible refund returns the ticket price in full.

7 daysSettlement window

The organiser has seven days from the start time to complete the event themselves.

200Refunds per sweep

A cancellation can return up to 200 ticket refunds per transaction.

Before you continue
The event start time closes new sales and the normal self-service refund window. It also opens the organiser completion period and starts the seven-day settlement window.

From sale to settlement

What happens to an event — and to the money behind it — from the first ticket sold to final settlement.

Chain statusSelling
On sale

Before the start time. Tickets can be bought and eligible tickets can be refunded.

Awaiting settlement

The event has started. New sales and normal refunds are closed, and the organiser can complete the event.

Settlement overdue

The seven-day organiser window has passed. Settlement can be triggered, but the proceeds still route to the organiser.

Chain statusCancelling
Cancelled · refunding

The event is cancelled and refunds are still being returned. Eligible ticket holders can also claim their own refund.

Chain statusCompleted
Completed

The event is complete and the proceeds have settled. No further refund is available.

Chain statusCancelled
Cancelled

The cancellation is complete and all required ticket refunds have been returned.

Rules that protect everyone

The safeguards UNIT Ticket applies to purchases, refunds, ticket quantities and event changes.

RULE VALUE WHY IT MATTERS
Ticket option name 64 bytes Keeps ticket labels concise and compatible with the underlying record.
Ticket options per event 16 Maximum number of ticket options available for one event.
Tickets per event 10,000 Maximum ticket supply supported for one event.
Free tickets Not supported Every ticket option must have a price greater than zero.
Event description 500 characters Keeps event information clear and readable across the app.
Cover image 4 MB JPG, PNG or WebP. 1200×630 is the recommended presentation size.

Ticket language

A quick guide to the statuses and terms you will see throughout UNIT Ticket.

STATUS WHERE YOU SEE IT WHAT IT MEANS
On sale An event The event is live. Tickets can still be bought and eligible tickets can still be refunded.
Awaiting settlement An event The event has started. Sales are closed and the organiser can now complete the event.
Completed An event The event has been closed and proceeds have been released.
Cancelled · refunding An event The event has been called off and refunds are still being returned.
Cancelled An event The cancellation is complete and every owed ticket has been refunded.
Valid A ticket The ticket belongs to you and remains valid for entry.
Refunded A ticket The ticket price has been returned. The ticket remains as a record but is no longer valid for entry.
Sold out A ticket tier All tickets in that tier have been sold.

Help & answers

Clear answers for refunds, event changes, payments, access and unexpected states.

Your money

Where is my money after I buy a ticket?

Your payment stays protected until the event completes. It is not released to the organiser at checkout.

When can I get a refund?

If your ticket is still eligible, you can refund it yourself before the event starts.

Do I need permission for a refund?

No. Eligible refunds are self-service and do not require organiser approval.

Can an organiser access my payment early?

No. Ticket funds stay protected until the event can be completed and settlement begins.

What happens if the organiser does not complete the event?

After seven days from the event start time, settlement can still be triggered. The proceeds continue to route to the organiser.

Your ticket

Where is my ticket stored?

Your ticket is minted to your UNIT wallet and also appears in My Tickets.

Can I transfer or resell my ticket?

Not while the event is upcoming. The ticket is locked to your identity until the event has run.

What happens to my ticket after the event?

It remains in your wallet as a record of the event and your purchase.

Event changes

What happens if an event is cancelled?

Eligible ticket value is returned in full. Refunds can be processed by the organiser or claimed by eligible ticket holders.

What can an organiser change after publishing?

The title, description, venue and cover can stay editable while the event is on sale. Ticket tiers and prices lock after the first sale, while the start time and genre lock at publication.

Can the event date be changed after publishing?

No. The start time is final once the event is published. A wrong date requires cancellation and republication.

Account & access

Why do I need both a password and a PIN?

They are combined when you sign in to derive your account on the spot. UNIT does not retain either one.

Can support reset my password or PIN?

No. Because neither is stored by UNIT, support cannot recover or reset them for you.